Trusting Laura with Your Tech?
Here’s why you shouldn’t.
Laura is kind of bad at her job...
Laura has held top IT roles at major companies, including IHG Hotels & Resorts, TD Ameritrade, and Macy’s. Her record at each raises questions about judgment, risk management, and basic cyber hygiene. Read on to learn about the IT crises that occurred under her watch.
IHG Hotels & Resorts
Laura worked at IHG from 2013 to 2020. In the span of just a few years, during and directly after Miller’s tenure, the company suffered three significant data breaches. The first breach occurred when Miller was the SVP responsible for "the global delivery of all IHG technology applications," and IHG was forced to settle for $1.5 million. Franchisees later filed a class action lawsuit against the company following a breach that occurred shortly after Miller's departure, when two amateur hackers from Vietnam took down the centralized reservation system she had touted in an interview.
TD Ameritrade
From 2001 to 2008, Laura was the IT Director at TD Ameritrade. In 2007, the company reported that hackers gained access to most of its clients' names, Social Security numbers, addresses, and phone numbers.
Ahold Delhaize
In April 2024, Laura Miller joined the board of Ahold Delhaize. The board celebrated her appointment, claiming Laura brought “considerable experience in both legacy technology transformation and digital innovation.” Currently, Laura is chair of the Technology committee and a member of the Audit, Finance, and Risk Committee. Despite Laura’s considerable experience and new position of leadership, Ahold Delhaize too suffered a cybersecurity catastrophe.
In late 2024, a massive cybersecurity breach at Ahold Delhaize exposed the personal data of more than 2 million current and former employees. The company notified affected individuals nearly seven months after the breach, leaving them vulnerable to potential misuse of their data without their knowledge. As Chair of the Technology Committee, Laura almost certainly participated in discussions about the breach and was likely privy to the decision to leave victims in the dark for such a prolonged period.
With Laura Miller in charge, customers and employees are at risk.
Like many scandal-ridden executives, Laura Miller has climbed the corporate ladder despite a consistent record of controversy. As the senior leader responsible for technology systems and data security, she held ultimate responsibility for safeguarding highly sensitive information. Yet under her watch, major breaches exposed personal data, inflicted lasting reputational harm on companies, and left millions of people vulnerable. These weren’t isolated mishaps; they were likely consequences of Miller’s negligence. Her leadership failed when it mattered most, and the individuals who trusted companies with their information paid the price.